A good and concise view on learning in the workflow vs. learning in a clean environment.
Few excerpts:
- It starts with better understanding the workflow, the criticality of the tasks performed, the supporting knowledge that helps it all make sense, and the current learning and support assets our learners use every day.
- The first [benefit] is a more measurable deliverable
- when we do workflow analysis we start to provide our organizations with a service we’ve hardly offered in the past: a structured look at what and how things are getting done every day by each role in the ent